The Epson error 0x97 happens because of an internal hardware issue. There are quite a few Epson models that are known to have this hardware issue where their motherboard will fail all of sudden. There aren’t many things that you can do once you’re facing a hardware issue.There are some workarounds for the problem but as you might have already guessed, there isn’t a permanent solution except for repairing or getting a replacement.
Method 1: Unplug and Plug-in
- Open the printer casing and check for any jammed papers or debris. If you find any, remove it.
- Remove all printing cartridges
- Unplug all the USBs and cables
- Once the printer is disconnected, press the power button as if you were trying to turn on the printer. This will discharge any residual current in the printer
- Now reconnect all the USBs and power cable
- Turn on your printer and check for the error
Method 2: Unplug and Plug-in (Alternative)
This method is a variation of the method 1. So if the method 1 didn’t work then try this method to confirm if the error is caused by the internal hardware failure or not.
- Turn off your printer
- Unplug all cables
- Wait for 5 minutes
- Press and hold the power button for 60+ seconds (DO NOT release it)
- When the 60+ seconds have gone, plug in the power cable while keeping the power button pressed
- Hold the power button pressed for another 60+ seconds (after plugging in the power cable)
- Release the power button after 60 seconds of plug in
Now check if the error code is still shown on the printer.
Method 3: Wet Tissue
In some cases, the error code might be displaying because of waste ink around head sprayer. Cleaning that waste ink with a wet tissue sometimes solves the problem. Follow the steps given below to perform the cleanup procedure.
Note: This method requires a bit technical knowledge and might not be suited for everyone. If you aren’t sure then ask an expert and take help from the manual that came with the printer.
- Turn off your printer
- Open the printer casing
- Take a tissue and wet it with warm water
- Now move the head to the center
- Put the tissue to the head cleaning mechanic pad
- Move the head to the parking spot
- Wait 10 minutes