Host Africa

Wednesday, 11 April 2018

Online Tech Support

Need online tech support remotely

There's a couple of ways that a technician can connect and take remote control of your PC

Here's a list of a couple of APPS that can be used.


TeamViewer
TeamViewer v13.
TeamViewer is easily the best freeware remote access software I've ever used. There are tons of features, which is always great, but it's also extremely easy to install. No changes to router or firewall configurations are needed.

Remote Utilities
Remote Utilities Viewer.
Remote Utilities is a free remote access program with some really great features. It works by pairing two remote computers together with what they call an "Internet ID." You can control a total of 10 PCs with Remote Utilities.
Unfortunately, configuring Remote Utilities can be confusing on the host computer since there are lots of different options.
Remote Utilities can be installed on Windows 10, 8, 7, Vista, and XP, as well as Windows Server 2012, 2008, and 2003. 

UltraVNC
UltraVNC. © UltraVNC
Another remote access program is UltraVNC. UltraVNC works a bit like Remote Utilities, where a server and viewer is installed on two PCs, and the viewer is used to control the server.

AeroAdmin
AeroAdmin.
AeroAdmin is probably the easiest program to use for free remote access. There are hardly any settings, and everything is quick and to the point, which is perfect for spontaneous support.


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