Remote procedure call service crashes on a computer that is running Windows Server 2003 SP2, Windows Vista, Windows Server 2008, Windows 7 or Windows Server 2008 R
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Symptoms
On a computer that is running Windows Server 2003 with Service Pack (SP2), Windows Vista, Windows Server 2008, Windows 7 or Windows Server 2008 R2, a Svchost.exe process that hosts the remote procedure call (RPC) service crashes. When this issue occurs, the following error message is logged in the Application log:
Event Type: Error
Event Source: Application Event Category: None Event ID: 1000 Date: <date> Time: <time> User: N/A Computer: <computer> Description: Faulting application svchost.exe version <version>, faulting module rpcrt4.dll, version <version>, fault address <address>. Cause
This error occurs because the remote procedure call service does not wait for all the asynchronous RPC calls to be returned before the service reallocates the structure. Because of this behavior, the asynchronous RPC calls access an incorrect reallocated address. Therefore, an access violation occurs, and the RPC service crashes.
ResolutionHotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. |
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